Document Number:


Revision Number:


Approved By:

COD Quality Manager

Effective Date:


Description Last Change:

Updated to 2015 Standards (9001 & 14001)

Document Title:

Quality, Environmental and Occupational Health & Safety Management System Manual

(4.4 of ISO 9001:2015, ISO 14001:2015, & 4.4.4 of OHSAS 18001:2007)
Frequently Used COD Forms
COD Meeting/Training Sign-in Sheet
COD NonConformance Form
Document Approval Form
Document Approval Log
Word Document Template
Visio Document Template
  1. The City of Dallas Operational Model
  2. Scope
  3. Policies
  4. Objectives/Targets or Programs
  5. Customer Focus & Communication
  6. City of Dallas Process Flow
    1. Procedures (including those required to be "documented")
    2. Departments
  7. Additional Policies and Guidelines
  8. Sustaining Our Organizational Model
  9. About this Management System
  10. Miscellaneous
  11. Management Representatives


I. The City of Dallas Operational Model

Also known as the City of Dallas Quality, Environmental, and Occupational Health & Safety Management System, this management system addresses requirements from ISO 9001:2015 (from this point on referred to as ISO 9001 or 9001), ISO 14001:2015 (from this point on referred to as ISO 14001 or 14001), and OHSAS 18001:2007 (from this point referred to as OHSAS 18001 or 18001)

This model fulfills 4.4 [establishing, documenting, implementing, and maintaining a quality, environmental or safety management system based on processes needed for the QMS, EMS and OHSAS and the application of those processes in a manner that pursues continual improvement throughout the organization]. All City of Dallas procedures (ISO 9001, ISO 14001 & OHSAS18001) supercede any/all Department procedures when determining which procedures have authority when implementing ISO 9001, ISO 14001 & OHSAS 18001 and/or conducting ISO 9001, ISO 14001 or OHSAS 18001 audits within departments.

It also fulfills 4.3 of ISO 14001, and 4.1 and 4.4.4c of OHSAS 18001. While this is nice, the really important thing is to recognize it is our "Operational Model". This means we are focused on our ability to support the City first, with ISO 9001, ISO 14001, and OHSAS 18001 serving as the platform to make sure we have covered all the bases as it relates to sound operational performance.

The numbers shown throughout this document are references to relevant sections (clauses) of ISO 9001, ISO 14001 and OHSAS 18001 being fulfilled by the activities related to the step or note referencing the clause.

2. Scope (4.3 of ISO 9001, ISO 14001, & 4.1 and 4.4.4b of OHSAS 18001)

(what we do and the boundaries or foot print we operate within)


As a whole, it is to "provide City services in support of the City of Dallas community". This may be further supported by a description of what a particular department does in the way of providing products or services.


Based on the activities, products, services, and the area (fence line) these activities, products, and services occur within. See the applicable Department's page for the "Scope" of the EMS as it relates to that Department.

Occupational Health & Safety

Based on the risks associated with the activities performed within each department. See the applicable Department's page for the "Scope" of the OHSAS as it relates to that Department.


3. Policies: The filters we use for making good decisions

Quality Policy (5.2.1 & 5.2.2 of ISO 9001)

The City of Dallas Quality Policy is documented and made available through the link provided below.

Click here to see the approved copy of the Quality Policy.

Occupational Health & Safety Policy (4.2a-e, 4.4.4a of OHSAS 18001)

The City of Dallas Occupational Health and Safety Policy, is documented and made available through the link provided below.

Click here to see the approved copy of the OH&S Policy.

Environmental Policy (5.2 of ISO 14001)

The Environmental Policy, including the actions embodied in this commitment, is made available to the public through postings and access on the City of Dallas Website (see )


4. Objectives/Targets or Programs

(7.5.1a, 5.1c, & 6.2 of ISO 9001, ISO 14001, and 4.3.3 of OHSAS 18001)

Establish and maintain programs to achieve objectives at each revelant function and level of the department. OHS- Objectives and Programs for more information related to OHSAS Objectives and Programs.

Department specific and may be documented in policy cards, management review results, score cards, or postings. In each case these objectives include measurements and the associated goal or target. Also see EMS- Objectives and Targets for more information related to Environmental Objectives and Targets.


5. Customer Focus & Communication

(5.1, 5.1.2, & 7.4 of ISO 9001, ISO 14001, & 4.4.3 of OHSAS 18001)

Management ensures personnel understand the importance of (are focused on) meeting customer requirements by posting the objectives and by ensuring processes are established so they meet the customer requirements outlined in the process flows shown throughout this management system and applicable work orders or work instructions. In other words, customer requirements are determined (Customer-Related Processes), conveyed to our work force, and met (service provided to those requirements) with the aim of enhancing customer satisfaction. Management also ensures personnel (including contractors), and where appropriate the public (i.e., environmental policy and external communication) are aware of any applicable statutory/regulatory requirements and expectations or initiatives related to improving performance (quality, environmental, and/or occupational health and safety).

Employee meetings, training events, and/or memos addressing these types of issues are the means used for communicating with the employees and contractors. City facility postings, postings on the City web site, or other forms of public notice are the means for communicating the contractors and the public, when necessary. The effectiveness of the management system (Organizational Model and supporting documents) is communicated to employees through postings and/or through employee meetings. Environmental communication processes are defined in Internal Communication and External Communication.

6. City of Dallas Process Flow

6.1 Procedures (those required to be "documented procedures" are noted as such and include recognition of the requirement calling for such documentation)

6.2 Departments


7. Additional Policies and Guides


8. Sustaining Our Organizational Model

(maintaining our management system)


9. About this Management System

The sequence and interaction of processes (4.4 & 4.3, 7.5.1 & 4.4 of ISO 9001,14001, & 4.4.4c of OHSAS 18001) is for the most part defined in the process flow and in the supporting processes (hyperlinked or referenced). Additional support activities (i.e., those parts of the standards not included in this flow) are described in other parts of this document. Documents needed to conform with requirements of ISO 9001:2015, ISO 14001:2015, & OHSAS 18001:2007 are included in this manual or referenced (and hyperlinked where possible)(7.5.1, 4.3, 7.5.1 & 4.4 of ISO 9001, 14001, and 4.1 & 4.4.4d-e of OHSAS 18001).


10. Miscellaneous

(4.3 of ISO 9001 (exclusions and/or non-applications))
At The City of Dallas, all of the requirements found in ISO 9001 are applicable and have been addressed by this quality, environmental, and occupational safety and health management system. Where a site has exclusions, these exclusions are noted in the site specific sections of the management system.


11. Leadership and Committment

(5.1 of ISO 9001, 14001, and 4.4.1 of OHSAS 18001)

The Executive Leadership and the Leadership of City Departments' participating in the Quality, Environmental, and Occupational Management Systems have the authority to delegate representatives (persons designated as such in Organization Charts or postings in the applicable departments, areas, or City websites) the roles, responsibilities, and authority by management to: